FAQ’s

Do you have a minimum hire amount?

Yes. For items collected at our storage location on the Northern end of the Gold Coast it is $300, for items that require delivery it is $500.

How long is the hire period?

All of our pieces are available for extended hire, the average hire period for a wedding however is over 1 to 2 days.

Can I visit your warehouse and view the props?

Yes. Please feel free to email us at info@thepalaceandco.com.au to arrange a time.

Where are you based?

You can generally find us in any café that serve strong gooood coffee! Our warehouse/storage however is located in Hope Island on the Gold Coast.

Can I collect the items myself?

Yes.

Can someone else collect and return the props for me?

Yes.

Do you deliver?

Yes. We service from Byron Bay to Brisbane, however areas outside of this are available upon request.

How much do you charge for delivery?

Delivery is calculated based on your prop order, location and hire period. i.e same day or next day collection.

What quantities do you have of the props in your inventory?

Most quantities are listed on the website, however as we are always sourcing and adding to our ever growing inventory certain props quantities can change daily, therefore we haven’t listed them.
Please email info@thepalaceandco.com.au for current inventory quantities.

How long is my quote valid for?

Bookings are based on a first come first served, therefore quotes are valid for 7 days.

How much is the refundable security bond?

The refundable security bond is calculated based upon the props booked and their replacement value.

When do I need to pay for my booking?

To secure your booking, deposits (40% of total) are due 7 days from the invoice date

What happens if I change my mind with the props I have booked in?

In special circumstances substitutions can be made up to 3 months prior to your event date due to availability.

What is your cancellation policy?

Unfortunately due to loss of business we are unable to offer refunds due to cancellations. Your 40% deposit is non-refundable due to potential loss of business.

What happens if something gets damaged when I hire it?

As damages can occur with every booking we hold a refundable security bond. If damage or loss happens to our goods whilst in the clients care we will subtract the fee from the refundable security bond.

Do you set up and style the props we hire from you?

We have many services available in regards to set up and styling. We prefer to tailor our services to every client so they can vary from a simple DIY hire to The Palace & Co designing and setting up the whole shebang. Please see our ‘What We Do’ page for further info or shoot us an email at info@thepalaceandco.com.au to chat with us further about exactly what you are after!

Are you able to set up some of my own props along with the items I hire from you?

Yes absolutely! This service is available with an additional fee.

Can you work with other stylists/ hire companies I choose?

Yes absolutely! We can even recommend some of the best to work with!

Do you have a florist, on the day coordinator you can recommend etc?

Absolutely! We are more than happy to recommend some of the best in the biz to our brides to be!

I can’t find the question I have….

No dramas shoot us an email at info@thepalaceandco.com.au and we’ll be happy to chat with you!